APARTMENT REVIEWS IN Naperville

Awesome thorough maintenance issue

We’ve been living in this community for two years now, and I can confidently say we are incredibly happy here. The management team is truly outstanding — they are kind, responsive, and always attentive to our needs. It’s clear that they genuinely care about the residents and go above and beyond to make sure we feel heard, supported, and comfortable. Lisa, the property manager, is simply amazing. She is always approachable, willing to listen, and consistently makes thoughtful decisions that show she truly values us as residents. Her professionalism and warmth make a huge difference in our daily experience. Kaitlyn, the leasing agent who helped us move in, was fantastic from the start. She made the whole process smooth and stress-free, and we are so thankful for her support. I also want to give a big thank you to the maintenance team — they are wonderful! Every time we’ve submitted a request, they’ve responded quickly and handled everything with great care and attention to detail. It’s clear they take pride in their work and genuinely want to help. We truly feel at home here, and we’re so grateful to be part of a community that values its residents and treats them with kindness and respect. Highly recommend!

Nice place, nice people!) I spent 4 years of my life there with pleasure!

I noticed my AC not working. Submitted the request at 10:30. It was fixed by 1:30. Fastest service I’ve ever had in all the apartments I’ve ever had.

Katelyn was great, she took her time showing us around the community. She answered all of our questions and has handled our process with the upmost professionalism.

Very nice complex, apartments are clean and updated .

I had a repair issue that became complex. Many corporate offices would have taken the easy and quick way to address the issue by just ignoring me. Katelyn, however, found a fair and equitable way to resolve the issue. Her patience, calm professionalism, and understanding gave me the trust in Grand Reserve I haven’t experienced elsewhere.